Accessibility

Most of the Museum site is wheelchair accessible, although the inside of our aircraft (including Concorde) may only be reached by steps. There are disabled toilet facilities in the Clubhouse, Jackson Shed, Vickers Suite and London Bus Museum. All public areas inside the Clubhouse have flat, level access. There is a lift for access in the Clubhouse to the first floor function rooms and the Members’ Bar. Several wheelchairs and some motorised mobility scooters are available; these facilities may be pre-booked. A tactile guided tour is also available for people with visual impairment - this must be pre-booked.

Accessibility

Related FAQs

How to book

To make a booking or to check the availability of guided tours, please use our enquiry form.

Payment

Full payment is required in advance of your visit. We accept cash, cheques or cards. We ask that groups provide a single payment for their booking.

Cancellation

Bookings may be cancelled up to 14 calendar days prior to the date of your visit. Cancellations after this period will incur a £55 handling fee.

Please note promotional offers are not valid against Group admission charges.

Admission for coach drivers is free.

Free coach parking is available just before you reach our main car park at Mercedes-Benz World. It is then a short walk across the bridge to our Shop and Admissions. Space for Blue Badge holders or visitors with access needs can be booked in advance. 

The Sunbeam Café offers a selection of hot and cold meals from 12-2.30pm and hot and cold drinks, sandwiches, cakes, and snacks from when the Museum opens at 10am until 15 minutes before closing. Pre-paid refreshments vouchers are available at the time of booking.

For larger groups of 35 or more, our caterers can provide a private lunch with tea or coffee in a private room. Please call the Sales team on 01932 857381 ext. 252 to discuss availability and menus.

How can we help?

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